Refund & Cancellation Policy

 

Last Updated: 6 October 2026

 

This Refund & Cancellation Policy explains the conditions applicable to cancellations and refunds for services provided by Qasr Alhabeb Delivery Services LLC.

 

1. Cancellation Before Pickup

 

Customers may request cancellation of a delivery service before the shipment has been collected.

 

Any applicable refund will depend on whether operational costs have already been incurred and the specific terms agreed at the time of booking.

 

2. Cancellation After Pickup

 

Once a shipment has been collected, cancellation may not be eligible for a full refund because transportation, driver, operational, and other service costs may already have been incurred.

 

Where applicable, the customer may be responsible for costs already incurred.

 

3. Failed Delivery

 

A delivery may be considered unsuccessful where:

 

- The recipient is unavailable

- The delivery address is incorrect or incomplete

- The recipient refuses the shipment

- Access to the delivery location is unavailable

- The customer provides incorrect contact details

- The shipment cannot legally or safely be delivered

 

Additional delivery or return charges may apply depending on the circumstances.

 

4. Refund Eligibility

 

Where a refund is approved, the amount refunded will depend on the circumstances of the cancellation or service failure.

 

Approved refunds will generally be processed using the original payment method where reasonably possible.

 

Processing times may vary depending on the payment provider or financial institution.

 

5. Non-Refundable Costs

 

Costs already incurred for completed or partially completed services, transportation, waiting time, additional delivery attempts, return transportation, or other agreed services may not be refundable.

 

6. Damaged or Lost Shipments

 

Customers should contact us as soon as reasonably possible if they believe a shipment has been lost or damaged.

 

Any claim will be reviewed based on the circumstances, available evidence, applicable service terms, and applicable law.

 

7. How to Request a Cancellation or Refund

 

To request a cancellation or refund, please contact us with:

 

- Customer name

- Contact number

- Booking or delivery reference, if available

- Date of service

- Reason for the request

- Relevant supporting information

 

8. Policy Changes

 

We reserve the right to update this Refund & Cancellation Policy from time to time. The updated version will be published on this page.

 

9. Contact Us

 

Qasr Alhabeb Delivery Services LLC

Email: qasralhabebllc@gmail.com

Phone: +971 56 794 9699

Website: qasr-alhabeb-delivery-services-llc.co.uk